Payments

The SVU PAYMENTS service of the SVU WEBSITE enables:

REFUND POLICY
In case of accidental payment or justified refund request, a refund is made directly to the card used for payment. Any inquiry is usually handled within 48 hours but please allow up to five (5) business days for request examination. Any request should be sent to: payments@svu2000.org

PRIVACY POLICY
By placing your order on the SVU Website you give your consent to having your name and contact details processed for the purpose of SVU Membership Records and SVU financial records. To the contrary, your cardholder data are NOT processed by the SVU at all, they’re processed directly by our bank’s First Data Global Gateway.

DELIVERY TIME FRAME
Upon completing your order on the SVU Website, you receive an SVU Order Receipt immediately. This SVU receipt shows all details of your order including payment status – see the section Paid in Full. Your payment is reflected in the relevant SVU records within 24 hours. Please allow up to ten (10) business days for printed book order processing. Purchased e-books are made available immediately.

SECURE CHECKOUT
The SVU Website is PCI DSS compliant (Payment Card Industry Data Security Standard). Your checkout is processed directly by our bank’s vendor, the First Data Global Gateway – leading provider of electronic commerce and payment processing services.